Privacy Policy

This Privacy Policy is designed to help you understand how TRAVELIS Rwanda Ltd and its related subsidiaries and affiliates, including www.kazimobility.rw ("we", "us" or "our") collects, uses, shares, and protects your personal data when you use our mobile application, website, and related services. We value your privacy, and we will not share your personal information with third parties except as described in this Privacy Policy without your consent.

By using our platforms, you agree to the practices described in this policy. If you do not agree, please do not use our websites, mobile applications, or provide us with your information.

This Privacy Policy applies to our collection, use and sharing of your personal information:

• When you visit our website at www.kazimobility.rw and its related sites and mobile applications
• When you receive our communications or participate in our online or offline activities or events
• When you fill out an application for admission or subscription to our mobile applications
• Information we obtain from third parties such as resellers, database vendors, content publishers and suppliers

This Privacy Policy applies only to information gathered on and through the Site or mobile application and does not apply to any other websites not owned or operated by TRAVELIS Rwanda Ltd.

TRAVELIS Rwanda Ltd is a technology company operating a ride-hailing and logistics platform as well as other technology-based solutions and applications in Rwanda.

We act as a data controller for personal data collected through the platform.

We comply with:

• Rwanda Law No. 058/2021 relating to the protection of personal data and privacy
• General Data Protection Regulation (GDPR) where applicable
• Other applicable transport and digital service regulations

• Connect riders and drivers
• Provide, maintain and improve the Site and mobile applications
• Process and complete trips
• Process payments and payouts
• Improve platform safety and performance
• Provide customer support
• Detect fraud and prevent misuse
• Comply with legal obligations
• Send important service updates
• Better understand your needs and interests, and personalise your experience
• Process applications submitted through the Site and mobile applications
• Perform website analytics and database management services
• Manage and serve interest-based advertising on our platforms and trusted third-party sites
• Investigate or prevent violations of the law or your agreements with us
• Protect the rights, privacy, safety or property of you, us, or others

We do not sell personal data.

We process data based on:

• Contract necessity — to provide ride and payment services
• Legal obligations — tax and transport compliance
• Legitimate interest — fraud prevention, safety, and analytics
• Consent — marketing communications and optional features

We do not share your personal information with third parties without your consent, except in the following circumstances:

• Account data: retained while your account is active
• Trip history: up to 5 years (legal and tax compliance)
• Location data: limited retention for safety and dispute resolution
• Marketing data: until consent is withdrawn

We implement strong security measures including:

Rwandan Law N°058/2021 of 13/10/2021 relating to the Protection of Personal Data and Privacy gives you the following rights:

To exercise your rights, contact us at: info@kazimobility.rw

We use GPS location to:

• Match riders with nearby drivers
• Track trip progress
• Improve safety and navigation

You can disable location access in your device settings, but core services may not function properly.

The Site is not intended for use by anyone under the age of 18, nor do we knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, you should not attempt to use the Site or send any information about yourself to us.

Your data may be stored or processed on servers outside Rwanda. When this occurs, we ensure appropriate safeguards in line with GDPR standards.

We may use third-party providers for:

• Payments
• Maps and navigation
• Analytics
• Messaging services
• Hosting services

These providers have their own privacy policies, which we encourage you to review.

Cookies are small data files placed on your device when you visit a website. We use several different kinds of cookies:

• Strictly necessary cookies — required for the Site to function and cannot be switched off
• Performance cookies — allow us to count visits and traffic sources to measure and improve performance
• Functional cookies — enable enhanced functionality and personalisation
• Third-party cookies — from analytics providers (e.g. Google Analytics) for demographic information and usage insights

We may also use web beacons (sometimes called "tracking pixels" or "clear gifs") — tiny graphic files that enable us to recognise when someone has visited our Site. If you sign up to receive our emails, we may use cookies in conjunction with those emails.

Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings.

• We may update this Privacy Policy from time to time
• Users will be notified of significant changes via the app or email
• Continued use of the app means acceptance of updates

If you have questions or requests regarding your data: